Big data and an analytics strategy is probably something that organizations have thought about but may be too big for many to get their arms around.Â For providers in our industry, coming up with a solution that focuses on big data and analytics may also seem like a daunting task however today we are already collecting massive amounts of data in various areas that can be used, analysed and acted on to help organizations make better business decisions or improve processes. Â In the solutions and services group at InfoTrends we have been talking about the analysis of data that can even come from the print environment and the massive amounts of information we are collecting today in MPS engagements especially within output management solutions.
These solutions can help make better business decisions not only for print policies but they can also help with better understanding the “who, when, where and what types of documents” are being printed within an area of an organization. Â In 2011 we discussed the concept of moving from Printer Management to Printing Management and how this shift changes the focus from the device to focusing on the users or departments to better understand where paper exists. Â We then talked about how we can better harness the amount and power of this data to transform Printing Management to Business Process Management Opportunities.
This strategy is now being implemented by Xerox in their most recent announcement that delivers new ways to unlock, protect Enterprises most important asset, information.
DocuWare has announced its acquisition of Branford, CT-based Westbrook Technologies Inc. Westbrook is an ECM vendor with a strong customer and partner base in North America. Westbrook Technologies Inc. has approximately 50 employees and will operate as a subsidiary of DocuWare.
The acquisition is a further step for DocuWare to substantiate its position as a global ECM vendor for small and mid-sized companies. In 2012 Morgan Stanley became an investor to support the company’s growth path.
According to the recently published InfoTrendsÂ forecast onÂ Managed Print Services, theÂ worldwide market will continue to grow at a 6.7% compound annual growth rate from 2012-2017 from approximately $20 billion to $28 billion US dollars.
Certain geographic markets are trending to grow at double digit CAGR such as Latin America, Asia Pacific and Central/Eastern Europe however each of the major countries in each of these markets are growing at significantly different rates.
Last week Samsung Electronics Americas held a ribbon cutting ceremony, debuting its new Executive Briefing Center located in Ridgefield Park, NJ. Executives Yangkyu Kim, president and CEO of Samsung Electronics North America, Tim Baxter, president of Samsung Electronics America and Tod Pike, senior vice president of Samsung’s Enterprise Business Division were all on hand (literally all hands were on a large pair of scissors for the ribbon cutting) to speak about their vision of Samsung Americas, its enterprise division and expansive new enterprise executive briefing center to support these initiatives.
Out of all the vertical markets the Business Process Automation group has studied, the higher education market is arguably one of the most advanced industries to adopt automation solutionsÂ for business processes and workflows.Â However we still see areas and specific processesÂ within higher ed still being performed manually that still uses paper. Areas such as administrative work is transitioning to digital workflows with fewer documents being handled in paper form. The following chart is an example of howÂ higher education establishments have automated their application process by degree type.
As MPS takes on a life of its own, we have seen new solutions to help complement services in the industry. Â It is interesting to see the amount of Device Management solutions in the market that help to track and manage devices but it is also intriguing to see new solutions from the Output management side also coming into play that help customers further reduce their costs around print. Â Two fairly new solutions are Preton’s PretonSaver and Adobe’s LeanPrint solutions. Â Although they are very different methodologies for output management software solutions, they both can help organization’s reduce the amount of toner utilized for printing documents which in turn can save them lots of money.
When I first heard about Konica Minolta’s purchase of All Covered last year I thought they were going to position and use this Managed IT Services channel as a vehicle to drive and sell their MPS (OPS) offering.Â This week Konica Minolta announced something totally different and unexpected that not only helps to establish KM further into the IT space but it also helps their dealers transition into the Managed IT space as well. Konica Minolta at their dealer event in Las Vegas this week among several announcements revealed a new IT Managed Services offering and program to their office equipment dealer channel that helps them to move beyond their own box business and Managed Print Services.Â This new program, administered through All Covered, allows a traditional Konica Minolta office equipment dealer to get into the Managed IT space with little infrastructure investments required to provide Managed IT services.
What can be more exciting for a gadget geek/early adopter than going to the Consumer Electronics Show in Las Vegas? Well let’s say it would take a lot. This year’s CES was definitely big, actually the biggest ever, according to the CEA, with more than 1.8 million net square feet, drawing more than 153,000 attendees and more than 20,000 new products launched; it is a massive show. But why write about a Consumer Electronics Show as an analyst in the business solutions world? Well the implications are huge. As we have seen over the past few years, consumers are now in control of technology and the technology that consumers are buying are affecting the trends in the business world as well. The trend of the “consumerization of IT” where consumers are purchasing devices for personal use but also bringing them to work is one factor that is demonstrating this BtoC, BtoB shift, but we are also seeing this convergence of technologies and trends that have stemmed from the consumer side that are encroaching into the business world as well. And although there were a lot of cool consumer products likeÂ “thin” 3D televisions, mobile devices, tablets for car audio and even IT controlled appliances, we are seeing these consumer products tying into and converging into the digital world with seamless connectivity of the internet and the cloud bridging what was once only business technology into the home and everyday devices.