Sharp’s Vision for the Smart Workplace

Deborah Hawkins
 May 17, 2018

The traditional work environment is fundamentally transforming, and visions of the future Smart Workplace are emerging. Through the combination of the internet, mobility, cloud, sensors, and the internet of things, work can get done virtually anywhere people can communicate, collaborate, and transact.

To better segment and organize the “Smart Workplace”, Keypoint Intelligence has created a taxonomy of services related to our industry. This taxonomy helps define and categorize disparate technologies and services into a more concrete and comprehensive view of the Smart Workplace solutions and services.

Figure 1 : Smart Workplace Segments


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Russia’s weak economy speaks disaster

Deborah Hawkins
 Jun 24, 2015

InfoTrends latest analysis shows the market for SF & MF Printers in Russia contracted 8.5% in 2014 versus the year prior. That equates to more than 330k placements. The highest decline was in office laser placements (-9% yoy) suggesting that the weak economy is hindering investment for the majority of companies. Added to that is the continued depreciation of the Ruble which financial analysts suggest fell more than 90% against the USD in the Calendar year 2014. Blamed as the reason why businesses are not investing, it is now also a reason not to invest. The fall-out of the Ruble is mostly attributed to the conflict in Ukraine and the resulting Western Sanctions as well as the low oil price. Read more »

The Inkjet Revival

Deborah Hawkins
 Apr 20, 2015

Placements of inkjet printing devices for consumer and office use were positive in Western Europe in 2014. After years of downward spiraling, the 3.5% YOY growth in 2014 to 14.6 million devices provide a welcome break for the industry players. At a country level, the highest placements increase by country was in the Netherlands with 21% YOY increase. The UK, traditionally a strong country for inkjet technology, also experienced strong growth of 11.6% YOY likely linked to a stable economic situation. In addition, there have been significant developments in inkjet technology, particularly around page-wide technology in recent years that have aided this upward turn. Read more »

Xerox announces SMART portal for sales partners

Deborah Hawkins
 Jan 15, 2014

Xerox kicked off 2014 on the 9th January, announcing their SMART Centre mobile-friendly sales tool portal aimed at the indirect channel. SMART is an acronym for Xerox Sales, Marketing, Analysis, Research and Training. This cloud based directory contains a host of sales enabling tools which automatically check the location of the Xerox sales partner and offer sales information relevant to that person’s regional location and/or language. Localised content is available in 22 different languages and is aimed for any of Xerox’s global partners. Content includes up-to-date Xerox hardware and software specifications and Feature Advantage Benefits(FAB) catalogues and a proposal generator. Hardware competitive information is driven from the BLi database. The comparison of software is driven by a combination of 3rd party tools and a guided sales application for Xerox branded solutions. Read more »

HP Announces OEM Deal with Sharp for Light Production Printers

Deborah Hawkins
 Dec 10, 2013

HP announced a major OEM deal with Sharp Corporation for a new line of color and black & white light production printers that will be offered exclusively as part of HP managed print services contracts. The partnership with Sharp is based on the 900 series MFP and is HP’s first high-end workgroup/light production device. HP will initially roll out the products in North America, Western Europe, and Australia with other regions following later in the year as needed.


HP Color MFP S962dn

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Office Solutions Market in Europe Projected to Reach 2.2B by 2017

Deborah Hawkins
 Aug 7, 2013

Infotrends recently published its annual Western European Network Document Solutions Forecast: 2012-2017 for the Office solutions market, showing continued strong growth at a CAGR of 12.8%. The market value is expected to reach €2.2 billion by 2017 despite a weakened European economy. Growth rates have slowed slightly over previous forecasts but solutions still represents an attractive opportunity for potential investors as we have seen through recent M&A activity. After the US, Western Europe presents the second largest market for office solutions and much ISV development stems from the European region.

The annual forecast provides analysis by category, channel, and company size for the four solutions areas Device Management, Output Management, Capture/Workflow and Document Management. The data provides a Western European overview plus a break-out for Germany, UK, France, Italy, Spain and the Netherlands. Whilst Germany remains the largest country for solutions in Europe, France and the Netherlands are expected to show the highest growth rates across the forecast period.

Each solutions area is further broken out into sub-segments so that industry players can get to levels such as rules-based printing or server-based DMs solutions and see potential revenue streams and expect growth rates.

Western European Solutions Forecast (in thousands of Euros)


Output Management generates the highest amount of revenue in Western Europe with security solutions playing a major role but Capture/Workflow is expected to have the highest growth rates (CAGR 14.9%) to 2017 driven in particular by workflow solutions in vertical markets.

The direct channel has been the most successful to date in Western Europe as this is where vendors have the greatest level of control but recently announced indirect channels programs such as those from HP are likely to give those channels more chance to differentiate themselves in future. Facilities management (FM) is a smaller channel in the office compared to the production space but Xerox and Canon (former Oce Business Services), continue to dominate this space.

The forecast also tracks the progress of SaaS in competition with traditional licensing models sliced by small, medium & large-sized organisations and identifies which of the sub-segments of solutions are expected to grow the fastest. Current activity around mobile printing solutions for example is high as well as cloud-based services for Document Management are expected to provide new revenue boosts soon. 

We should also not forget that solutions provide the backbone technology to supply Managed Print Services. As the market for MPS shifts from a supplies/Break-fix offering to one that optimizes hardware fleets or even advanced engagements, the higher value solutions that integrate and optimize output with data are more in demand and to compete there is where the traditional device vendor needs to become a true IT services provider.

The office equipment market is in transition. To serve customer needs, vendors need to position themselves as IT service providers and solutions provide the tools to achieve that whilst presenting an attractive revenue opportunity. For more information about InfoTrends’ 2012-2017 Western European Network Document Solutions Forecast, please contact Jason Russell at

Placements of Western European Office Devices Continue to Suffer

Deborah Hawkins
 Apr 9, 2013

The Western European1 office equipment market continued to contract in 2012, driven by a weak economy, device consolidation through managed print services and new competition from business inkjet . Placements of single function and multifunction laser printers in office environments (1-69 ppm) declined 8.1% year over year whilst placements of business inkjet devices increased 3.3%. The majority of the decline in laser devices was in single function printers, where placements dropped 16% year over year. The market continues to shift from single function to multifunction devices, and from monochrome to colour engines.

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HP holds European Press & Analyst Event Autumn 2012

Deborah Hawkins
 Dec 6, 2012

In November Hewlett Packard (HP) hosted an event for a group of Industry Analysts and Journalists at the prestigious and stylish W hotel in Barcelona, Spain. The two day event, pulled together cumulative product & technology news for the coming year and included top level strategic insight from European executives at the first event following the merge of former IPG & PSG divisons to the newly formed PPS (Printing & Personal Systems) Group.

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Konica Minolta Europe partners with Getronics

Deborah Hawkins
 Jan 27, 2011

End November 2010, Konica Minolta Europe (KM) announced a partnership with Getronics BV to provide break/fix services, contract management and service desk facilities for Konica Minolta clients across EMEA. With this partnership initially rolled out in the Netherlands from 1st Jan 2011, we took a look at how this changes everyday business for KM in NL and the outlook for other European countries.

But first and foremost, who is Getronics and what can they offer KM clients? Getronics with global HQ in the Netherlands claims to be a worldwide leading ICT provider employing 13,000 staff worldwide focused on workspace management services, connectivity, datacenters, and consultancy. Getronics has progressively built up its IT offering with notable steps comprising the take-over of WANG computers in 1999 and an integration into the KPN (Royal Post Netherlands) the main national telecoms provider in the NL in 2007.

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