David Stabel and Pat McGrew
Sep 26, 2016
Over the last decade the vendors in the Customer Communication Management (CCM) market have been actively participating in mergers and acquisitions on a global scale. The recent acquisitions done by OpenText, Accell-KKR, and Kofax (a Lexmark company), however, have brought some major changes to the CCM vendor landscape. Among others, these players find that the CCM market is attractive, in part because of its global market size today of around $1B and growing at an estimated 10% (CAGR ’14-’19). New business in this market is driven by opportunities within enterprises who increasingly become digital including their communications.
Key Acquiring & Acquired CCM Vendors 2010-Present
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Sep 22, 2016
We are now just one month away from Money20/20, a conference and trade show billed as “the world’s largest payments & financial services innovation event.” Now in its fourth year, the show has grown to more than 10,000 attendees, 500+ exhibitors and about 125 educational sessions. This will be my third year presenting and moderating at the event, with our research helping to cover the household bill pay component of the broader payments market that will be on exhibit.
This year, I will be hosting a session entitled Transforming the Bill Consolidation Market: Research & New Entrants. Read more »
Sep 16, 2016
Excerpt from Digital Imaging Reporter’s State of the Industry 2016
Today’s imaging environment is no longer “one size fits all.” Marketing messages, products and services need to be developed with specific audiences in mind. Two recent InfoTrends studies, which focus on interchangeable-lens cameras and millennials, reveal that generational differences have a significant influence on photographic behaviors. Read more »
Sep 15, 2016
On September 14th, Kyocera Document Solutions America announced a business alliance with DataBank, North America’s leading end-to-end business process solutions provider to provide business process improvement services to their mutual customers. According to Kyocera, this alliance represents a distinctively unique partnership between a business process solutions provider and a global document imaging company to offer their customers a new level of consultative expertise in simplifying complex workflows, managing mission-critical information, and optimizing business performance. Furthermore, Kyocera believes joining forces represents a significant leap forward in capabilities, and an exceptional opportunity for companies across North America.
DataBank was founded in 1991 and is the single largest North America reseller of Hyland OnBase, a global (ECM) enterprise content management solutions platform. DataBank has roughly 3,500+ customers and 604 OnBase customers with over 1 billion images produced annually. Their products include Business process automation, ECM, SharePoint & Advanced Capture Solutions.
This alliance will further accelerate Kyocera’s integration to OnBase with its custom-developed HyPas business application. Furthermore, according to Kyocera, this alliance will deliver one of the most comprehensive end-to-end-business process improvement solutions available on the market today from any hardware manufacturer or ECM provider. Kyocera’s strategy is to further expand their total document solutions portfolio utilizing their TASKalfa MFPs and ECOSYS printer hardware for optimal deployment along with their HyPAS customizable software and their ADIMO (Assess, Design, Implement, Manage, and Optimize) sales approach coupled with this latest strategic alliance with DataBank for a “Total Data Solutions” approach.
Figure 2 – Kyocera’s “Total Data Solutions” Sales Approach
At present time, Kyocera will be focusing on their direct and enterprise accounts with the new DataBank alliance while their independent dealers are not excluded; there are several logistical issues that need to be finalized before they roll it out to their channel partners. Kyocera stated that their initial focus will be within North America with further expansion into Pan-America at a later date.
ECM solutions are becoming increasingly important for organizations to manage, streamline, and access all types of content in this “big data” age. InfoTrends believes more and more of the next key phases for equipment vendors is to incorporate Business Process Automation solutions into their strategies, especially as they relate to vertical markets or horizontal processes. Kyocera’s latest strategic announcement with DataBank is another example of this expanding market trend and if executed effectively could lead to big gains for both partners.
Sep 12, 2016
HP Inc. announced today they are set to buy Samsung’s printer business for a reported $1.05 billion. HP Inc. went public with a number of announcements today during their Global Partner Conference in Boston, Ma continuing for the next few days. As part of the Samsung announcement, HP is set to gain about 6,000 Samsung employees once the deal is finalized. HP sets its expectation to close within 12 months (according to Enrique Lores HP, president of imaging and printing). Of the 6,000 employees, approximately 2,000 are research and development engineers, 1,000 are sales and support staff and the remaining are in service and manufacturing, Lores said. As of this writing, Samsung has not shared the revenue that had been generated from their printing business.
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Sep 8, 2016
A week passed since the successful conclusion of the International Woodworking Fair in Atlanta on August 27, 2016. With over 25 product categories such as custom wood working, veneers, flooring, doors, and accessories spread over more than 500,000 square feet. The show drew over 26,000 participants and 1,080 exhibitors some attended educational sessions and most walked the show in search for new product, innovations, as well as sourcing materials for their projects.
IWF 2016 – Home for digitally produced decorative surfaces
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Sep 7, 2016
Graph Expo’s greatest strength this year could also be its greatest weakness. Coming on the heels of drupa, Graph Expo (Orange County Convention Center, Orlando, September 25-28) will be a great opportunity to see some of the latest product announcements made at drupa. That said, many exhibitors maxed out their marketing budgets at drupa, and the impact on Graph Expo will mean smaller booths and fewer support staff. The move to Orlando is likely to have an impact as well. It is yet to be seen whether the draw from southeastern states plus South and Latin America will balance off the commercial printers from the heartland who drove to Chicago for previous shows (and who may skip the show this year). Graph Expo 2016 will be a smaller, more compact version of the show, and yet that’s no reason to stay away. There will still be a lot to see.
Who Are the Largest Exhibitors?
InfoTrends has been measuring and comparing the booth sizes of trade show exhibitors at trade shows for many years now, most recently at drupa 2016 but also at Graph Expo in 2015. We believe it provides an important metric to assess the level of marketing spend that an exhibitor makes at a trade show.
The biggest Graph Expo 2016 exhibitors (by square foot of exhibit space as measured from the publicly available show floor map) are shown below.
Canon and Konica Minolta tie for the top spot. In fact, Read more »
Sep 6, 2016
Clearly, the idea of documenting your workflow architecture and environment resonated with those who read the last installment. It is not surprising! We all know that every business process should be backed up with documentation, but it is easy push it down the priority list. Perhaps raising the visibility will help raise the priority!
The next item in the Workflow Quiz asked if there was an owner for your workflow process, and if you have an assigned owner, does that person have a named backup. It is an important question because without a named owner your workflow processes are at risk. In addition, without a backup, the risk only grows.
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Sep 2, 2016
Mirrorless interchangeable lens cameras (MILCs) have a lot going for them. They’re generally more compact and lighter than their DSLR counterparts, and have resolution and photo quality specs to match the best DSLRs. MILCs are expected to grow in popularity; they’re the only type of camera for which InfoTrends is predicting sales growth from 2015 to 2016. Even so, the DSLR will still be the interchangeable lens camera of choice, especially with professional photographers.
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