Are You Ready To Get Your SBB On?

Sheryne Glicksman
Jun 19, 2017

Our industry has officially adopted a new acronym called SBB and it’s here to stay! I believe SBB has the potential to be disruptive, in a positive way, in our market today. So, what exactly is SBB?

Managed Print

Before we define SBB, let’s go back to another acronym called MPS. Managed Print Services has evolved, changed, slowed down and started up again in the past five years. It has been defined, redefined, renamed, rebranded and relaunched. Regardless of how you define MPS or what you do with your program, you’ve probably had some challenges here. One of the challenges that many customers and dealers have with MPS is the ability to capture true output volume and track that volume on a regular basis. Read more »

For workflow, to scale or not to scale? That is the question!

Pat McGrew

It’s time to ask the question that is often missed in discussions about workflow – is the current workflow scalable? Scalable isn’t only a question of getting bigger; it is also a question of complexity. If your workflow was built to handle one type of job, like books or bills or bingo cards, and today you are handling magazines, direct marketing mailers, and posters, there may be a mismatch between your work and your workflow.

The mismatches often begin with how jobs are sold and onboarded. A common change in sales is the addition of a web-to-print solution to open your doors to a wider audience. When that addition happens, your scale of operation generally changes. Instead of sales coming in via relationships with your sales people, who know your capabilities, there are jobs coming in from customers who may not have paid attention to your website, and may not have followed your instructions. While most web-to-print solutions allow for rules-based interrogation of the incoming job, in many cases, contrary to how the systems are intended to work, someone in the shop is assigned to look at the jobs and determine if they can move into production. When you think about scalability, the more jobs that come in through a web-to-print application that require physical review, the less scalable that process becomes.

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HP Inc. – Positioned for Growth

Jeff Hayes

HP Inc. held its Power of Print analyst briefing on June 15th at its headquarters in Palo Alto, CA to update the printing industry on its strategy and key initiatives. While there was essentially no new news, what was clear is that HP is building momentum as a leaner and more focused company nearly a year after its separation. Read more »

InfoTrends Forecast Continued Growth in A4 Color MFPs and Business Inkjet Shipments through 2021 in both North America and Western Europe

Barbara Richards
Jun 14, 2017

While the overall office equipment markets in NA and WE is mature, InfoTrends expects unit growth in A4 Color particularly within the 45+ppm MF speed segment and Segment 3 Business Inkjet SMB according to the recently published SF Printer and MF Hardware Forecasts for both regions.

InfoTrends believes the market will continue to shift from SF laser printers to multi-functional products and from monochrome to color engines. In fact, in 2016 MF printers represented 52% of all laser unit shipments by 2021, our forecast shows MF devices will grow to about 58% of total unit shipments. While color laser devices are also expected to grow from 31% to 34% of total shipments in North America and from 37% to 40% in Western Europe during the same period.

In North America, Office Color Laser A4 MF shipments are expected to grow at a 3.9% CAGR (compound annual growth rate) through 2021 while in Western Europe shipments there are expected to grow at a 2.5% CAGR.  InfoTrends forecasts the majority of unit placements will be within the Laser Segments 2–4 (21-69 ppm) speed range as the shift to color and multi-functional devices continues in the office environment.

 North America & Western Europe Color Laser A4 MF  Laser Seg 2-4 (21-69ppm) Forecast

  

Business Ink Poised for Market Growth

InfoTrends forecasts continued growth in unit shipments within our Business Inkjet Segments 3 & 4 in both North America and Western Europe through 2021.  In North America, shipments are expected to grow at 6.2% CAGR while in Western Europe the combined segments are targeted to grow at a 4.6% CAGR during the same period. Shipment growth is being fueled by a new breed of high-end serial inkjet and page-wide models introduced over the last few years. This new breed of inkjet devices offers an attractive alternative to laser particularly within the SMB office environment with standard wireless connectivity, high yield consumables and in some cases, comparable cost per page to laser.

 

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How OpenText Is Improving Customer Experience With Intelligent Forms Automation

David Stabel

It has been almost one year since OpenText announced its intention to acquire HP LiquidOffice, HP TeleForm, HP Exstream, and HP Output Management for a total transaction value of $315 million. Today, these products are housed within OpenText’s Customer Experience Management (CEM) Suite, which was recently updated with the Release 16 Enhancement Pack 2 (EP2). On the LiquidOffice and TeleForm side, OpenText has completed a wealth of additional integrations with OpenText Content Server, OpenText RightFax, and MS SharePoint.

Image

In a recent interview with Mark Jackson, Senior Product Manager, and Bob Murphy, Sales Director for OpenText LiquidOffice and TeleForm, we learned more about today’s market for enterprise forms solutions and the dynamics driving increased demand. Before diving into our discussion with Mark and Bob, here’s some background on OpenText LiquidOffice and TeleForm.

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Are Millennials All That Different? Not Really.

Christine Dunne
Jun 1, 2017

Companies are eager to learn more about Millennials, or those born roughly between 1981 and 1997 (making them between 20 and 36 years old). As they enter the workforce and move up the corporate ranks, they are increasingly making decisions around what to purchase and how to conduct business.

Here at Keypoint Intelligence, we frequently receive questions from clients interested in how Millennials are behaving differently from their Generation X and Baby Boomer counterparts—particularly from an office printing and document workflow perspective. Perhaps surprisingly, a mounting body of research is showing they are quite similar in their habits.

European primary research as an example
Last year, we conducted a web survey of 250 Western European office workers (125 in Spain; 125 in the United Kingdom). Responses were balanced across four age ranges: 18-29 year olds, 30-39 year olds, 40-49 year olds, and 50+ year olds. Among the 18-29 year olds, the large majority of whom are Millennials, printing levels were similar to (and in some cases greater than) those of older workers. For example, similar percentages of Millennials are printing various document types.

Percent of respondents that print various types of work documents

Percent of respondents that print various types of work documents

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Beyond CMYK: The Digital Print Enhancement Opportunity

Jim Hamilton
May 30, 2017

I love print. I particularly love it when it knocks my socks off. I’m a fool for gloss varnishes, metallic foils, velvet finishes, neon colors, and lenticular images. You get the picture. I’m also a huge digital print advocate. Yet much of production color digital print is process color only. Cyan, magenta, yellow, and black are great, and they are perfect for a lot of work, but sometimes I yearn for more. Maybe it’s that I’ve been spoiled by all the fantastic capabilities of offset print.

CMYKplus collage

InfoTrends estimates that 30% of offset printed color pages have some type of enhancement beyond the four process colors. I often refer to this as “CMYK+.” CMYK+ may be a spot or flood coat, a Pantone color, a metallic gold or silver ink, opaque white, or a range of other value-add special effects. Sometimes print will even use a combination of two or more special effects. All in all, this amounts to more than a trillion color offset pages that have some type of an enhancement beyond process color in promotional document applications. How many digital pages have such special effects? Read more »

Why Was ESKOWorld 2017 Worth My Time?

Pat McGrew
May 25, 2017

Pat McGrew
Director, Production Workflow Services
Keypoint Intelligence

Most vendors have learned the value of user group meetings. They bring together their customers and their product teams, open the door to learn more about customer requirements, and build a sense of community that leads to customer loyalty. The team behind ESKOWorld, the North American user conference for users of ESKO (www.esko.com) packaging, printing and finishing solutions, accepted their mission and, with the help of their customer advisory council, created a well thought out agenda that addressed the needs of over 500 users and 100 brand owners and agencies.

One of the harder things to do at these conferences is to provide guidance on the product roadmaps. A company like Esko is managing more than a dozen products, each with enthusiastic customers looking for guidance, and a passionate product team wanting to share. At ESKOWorld the solution to sharing the roadmaps for the large product set came in two shots: an innovative set of short presentations by the product managers during the opening and dedicated roadmap sessions. For customers not familiar with the range of offerings, that overview from the product managers was an excellent way to bring everyone up to speed. Whether it was a 20year-old product like ArtiosCAD or a newer set of products like Studio or Keyshot, everyone gave you a reason to want to learn more. How can you resist wanting to know more about Studio, a product that allows you to see things that do not currently exist and to create variations before deciding on the final execution? Even the Automation Engine has had a makeover with a new browser-based user interface.

Another hard thing to program is the keynote, but this was not an issue. Dr. Alan Beaulieu of ITR Economics brought one of the best overviews of the economics of the market we live in, with a good dose of which things to pay attention to and why. One of his more interesting points was that organizations must drive efficiencies to grow –a key element of the workflow story – but also that marketing is an essential element due to the competition.

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PROKOM in Vienna: The First Konica Minolta User Community Meeting

Jim Hamilton
May 22, 2017

On Thursday May 11th, around 150 Konica Minolta production print users gathered in Vienna for a day of presentations at the inaugural meeting of PROKOM, the Konica Minolta user community. Targeted at production users, PROKOM is part of a Konica Minolta customer-centric strategy intended to drive the move from analog to digital print processes. With the focus, at least at first, on users of cut-sheet light to mid-production color and black & white digital print, the opportunity for PROKOM is unlike many other user groups, which tend to focus on higher levels of production.

PROKOM logo

The journey toward PROKOM began over a decade ago when Konica Minolta began actively targeting users in production environments. A key date for this was drupa in 2004, Read more »

Google Photos Gets More Intelligent

Alan Bullock
May 19, 2017

Google Photos IconOver the last few years, Google has launched a number of mobile products and services that included various degrees of intelligence. At the Google I/O tech-fest, which kicked off on May 17 in Mountain View, CA, the company signaled a significant shift toward intelligent products and services, many of which happen to be mobile. Included in the many announcements were three new features for Google Photos, the company’s photo storage and organization service that was launched two years ago. Read more »

2016 InfoTrends, Inc.

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