Google Entering the Bill Delivery & Payment Market?

Matt Swain
Mar 30, 2015

Last week, Re/code published an article which reported that Google is working on a project called Pony Express to help customers receive and pay their bills within their Gmail accounts. Google declined to comment.

In our 2011 study entitled The Emergence of Digital Mailbox Services, we explored the possibility of a leading consumer technology service vendor entering—and disrupting—this market. Here’s an excerpt from that study: Read more »

Lexmark International Set to Acquire Kofax Ltd

Anne Valaitis
Mar 25, 2015

 

 

In what seems to be shaping up as an exciting year in document and information technology, late yesterday it was announced that Lexmark International would seek to acquire Kofax Ltd for approximately $11 a share, or $1 billion. Upon news of the agreement, Kofax shares spiked 36%.  This is most certainly a disruptive move by Lexington, Kentucky-based Lexmark, and it positions them to be a “powerhouse” in intelligent capture and document processing while adding sophisticated platform capabilities for BPM.

Lexmark’s most recent acquisitions:

 

Lexmark’s acquisition spree kicked off in 2010, when the company acquired Kansas-based Perceptive Software (for a reported $280 million) with the goal of transitioning from a hardware-centric vendor to a solutions provider. Perceptive Software was a major provider of ECM software and solutions with specific strength in the higher education, healthcare and government sectors and its Image Now software platform offers a broad range of workflow solutions.

The marriage offered clear synergies for growth at a time when Lexmark’s revenue had slumped following the decline of the inkjet market.  Lexmark’s subsequent exit from the inkjet business reaffirmed the importance of new revenues streams. Lexmark, with its global infrastructure of direct & indirect channel for printing hardware, was an excellent fit for Perceptive with its advanced software solutions and vertical expertise. Both came from positions of strength in the medium sized business sector reaching up to the enterprise.

 

 

 

Irvine California-based Kofax provides a diverse set of software and platform solutions for information intensive customer interactions.  With $297 million in revenues reported in 2014, the company has direct sales operations in 30 countries and 850 channel partners working in 70 countries. Kofax has also made strategic acquisition investments in recent years.  In February 2013, Kofax acquired Altosoft to add business intelligence and analytics, then shortly after in July they acquired Kapow for data analytics. In September 2014, Kofax further strengthened its capabilities by obtaining Softpro GmbH for e-signature and fraud detection.
The combination of solutions from Lexmark (with Perceptive) and Kofax for sophisticated capture, intelligent routing, data mining/analytics and other key business processes creates a very strong and comprehensive portfolio.

“The acquisition of Kofax enhances our best-in-class offerings so our customers can capture, manage, access, and act upon their information more efficiently, and extends Lexmark into the high-growth smart process applications market,” said Paul Rooke, Lexmark chairman and chief executive officer. “Our customers will have a breadth of hardware and software solutions that connect their information silos and automate their business processes – enabling them to access the most relevant information at the moment they need it to drive business forward”.

“We believe joining forces with Lexmark benefits our customers, partners, employees and shareholders and the merger will build on Kofax’s rich history of continuous innovation,” said Reynolds C. Bish, chief executive officer, Kofax. “Our market-leading ability to simplify and transform the First Mile™ of customer engagement is a strong complement to Perceptive Software’s strength in managing information across silos. As a result, we’re excited about the future and working together to realize the full potential of this opportunity to the benefit of all stakeholders.”

 

The Kofax acquisition reflects Lexmark’s ever-growing emphasis on software (including enterprise content management, business process management, document output management, search, intelligent capture software, vertical-oriented solutions); other high value offerings like laser products and MPS; and creating synergies among all three. The Kofax pickup also provides Lexmark with strong end to end vertical industry solutions such as financial services, insurance and healthcare, thus providing a foothold in the entire document lifecycle.     This is a significant move for Lexmark into software, considering a short time ago they were primarily print focused. This industry will continue to change and transform rapidly away from printed pages, and towards flexible, sophisticated solutions designed to solve business problems.

 

USPS CIO on “Delivering Customer Value in the Digital Age” at PostalVision 2020

Matt Swain
Mar 23, 2015

PostalVision 2020I attended and  presented at my fifth PostalVision 2020 earlier this month. The conference has evolved over the years, with First Class and Standard Mail solutions increasingly pushed aside in favor of discussions about drone delivery (last year) and the Postal Service as a platform, as well as supporting the growing eCommerce landscape. One of the more interesting presentations at this event came from the U.S. Postal Service (USPS), with CIO and Executive Vice President Jim Cochrane focusing on its investment in technology.

Here are five highlights from the speech:

  1. Viewing the USPS in a new light – Cochrane views the USPS as an agile development company. “Fail, and fail fast” is his philosophy. “Keep going out and doing different things.”
  2. The mailbox at the center of Read more »

WPPI Show Going Strong

David Haueter
Mar 20, 2015

It seems like every day, we see a new story or statistics about the smartphone decimating the camera market or pro photographers getting laid off from publications or news organizations. So, as a photographer it’s very encouraging to attend a show like WPPI (Wedding & Portrait Photographers International) and be around vendors and other attendees who are excited about the future of the photo market. WPPI is targeted at wedding and portrait photographers, of course, but also draws photographers that specialize in many other areas, such as fine art, advertising/commercial, and nature & wildlife photography.

WPPI is held at the MGM Grand in Las Vegas

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HP Opens New Graphics Experience Center in Barcelona

David Stabel

On March 16, 2015, HP EMEA celebrated the grand opening of their new Graphics Experience Center in Barcelona, Spain. This facility is housed at the EMEA headquarters of HP’s Graphics Solutions, which is also HP’s largest R&D lab outside of the U.S. More than 3,000 employees work at these facilities of which more than 450 are in R&D. HP has transformed its existing demo center into a customer facing facility called Graphics Experience Center with 60 end-to-end graphics solutions on display from HP and its partners. At 6,000 square meters, the new facility has almost double the floor space of the old one. This blog describes the highlights of the event.

HP's Graphics Experience Center in Barcelona, Spain

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The Customer Journey as the New Paradigm for Customer Communications Management

David Stabel
Mar 19, 2015

The paradigm for Customer Communications Management (CCM) has changed throughout the years, shifting from transactional mainframe printing to the enablement of personalized and targeted communications, from cost-based to profit-enabling with TransPromo, and from customer service to managing the customer experience. The discussions around customer communications today are about optimizing customer engagement or optimizing ALL customer engagements (touchpoints) that a customer experiences when interacting with a brand (i.e., a customer’s journey). In this blog, I briefly discuss what makes up a customer’s journey and how CCM can be a part of it.

The Customer Communications Journey

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Highlights of the EBDA Seminar 2015

David Stabel
Mar 18, 2015

On February 26, the European Business Document Associated (EBDA) organized a seminar to discuss the future of print and customer communications. This event took place as a parallel event to the Hunkeler Innovationdays 2015 in Lucerne, Switzerland. Such parallel events are a perfect opportunity for people to participate in as they easily can combine it with a visit to the Hunkeler Innovationdays. InfoTrends was invited as being one of the main speakers at this seminar together with three other industry experts. This blog highlights the key takeaways of the main discussions at the EBDA seminar.

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Konica Minolta Diversifying their Portfolio

Allison Correia
Mar 13, 2015

At Konica Minolta’s Art of Disruption Dealer meeting last month in Los Angeles, California, they discussed what they believe are the industry’s biggest trends, how Konica Minolta plans to transform their business through these evolutions, and what their dealers should do to evolve with them to continue to be successful. A core message at the conference was that of diversification through new technologies to “disrupt” the industry. Read more »

The FAA drones on; pro photographers should listen

Ed Lee
Mar 12, 2015

Small unmanned aircraft systems (sUAS), also known as drones, have caught the attention of consumers, commercial operators, and the Federal Aviation Administration (FAA). Drones are widely available for purchase, relatively easy to fly, and cost from hundreds to thousands of dollars.

Initially, drones were ‘blind’ and did not offer much utility, except the entertainment value from flying them around. Recently, they have become more specialized in their purposes and uses. The addition of cameras, especially ones that provide live viewing, has opened a new world of opportunities for drones. Suddenly, drones have become cameras with wings.

Read more »

A Decade of Dscoop

Barb Pellow
Mar 11, 2015

Last week, like many others I braved snow, sleet, and freezing rain to get to DscoopX in Washington DC.  While the weather outside was less than desirable, there was tremendous spirit and enthusiasm for the industry and digital technologies inside the Gaylord Convention Center.

Snowy D.C. Weather

More than 2,000 print professionals from 41 countries and over 115 business partners participated to share perspectives on how to “Xpand Print”.  According to show organizers that means that since inception more than 20,000 HP end users worldwide have participated in a Dscoop event. DscoopX had the largest Dscoop solutions showcase ever with over 45,000 square feet of exhibitions. It had the biggest HP presence in the solutions showcase in Dscoop history featuring an HP Indigo 30000, HP Indigo 20000, two HP Indigo 10000 units, and an array of large format technology all showcasing applications and opportunities for digital technology.
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